At Sitter.live, we know that finding the right caregiver for your loved one is only part of the equation. That's why we strive to make the payment process as simple and transparent as possible, so you can focus on what really matters: ensuring that your loved one receives the best possible care.
Our Payment Processing provides users with all the information they need about the payment processing methods that we use, including any fees associated with payment processing. We believe that transparency is key to building trust with our users, which is why we are committed to providing clear and accurate information about all aspects of our services, including payments. Whether you're looking for a one-time caregiver or ongoing care services, you can trust Sitter.live to provide you with a safe, reliable, and transparent payment experience.
a) You will be responsible for payment of the applicable subscription fee for the Services at the time you create your account and sign up for the monthly subscription. Your monthly subscription will continue indefinitely until terminated in accordance with the Terms of Use. After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically commence on the first day following the end of such period (each, a “Renewal Commencement Date”) and continue for an additional equivalent period, at SITTER.LIVE’s then-current price for such subscription. You agree that your use of the Services will be subject to this automatic renewal feature unless you cancel your subscription on or before the Renewal Commencement Date by contacting support@SITTER.LIVEapp.com. If you do not wish your subscription to renew automatically, please contact support@sitter.live.com. If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. By subscribing, you authorize SITTER.LIVE to charge you now, and again at the beginning of any subsequent subscription period. Upon renewal of your subscription, if SITTER.LIVE does not receive payment from you,
you agree to pay all amounts due upon demand and/or
you agree that SITTER.LIVE may either terminate or suspend your subscription and continue to attempt to charge your credit or debit card until payment is received (for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received). You agree that SITTER.LIVE reserves the right to process any transaction automatically after 24 hours of a completed booking.
b) You expressly understand and agree that SITTER.LIVE handles all payments or monetary transactions that occur through your use of the Website or Service. You expressly understand and agree that SITTER.LIVE shall not be liable for any payments or monetary transactions that occur through your use of the Website or Service. You also agree that SITTER.LIVE shall not be liable for any issues regarding any monetary transactions between you and any other third party, including SITTER.LIVE.
c) You are responsible for all transactions (one-time, recurring, and refunds) processed through the Service and/or SITTER.LIVE. SITTER.LIVE is not liable for loss or damage from errant or invalid transactions processed with your SITTER.LIVE account. This includes transactions that were not processed due to a network communication error, or any other reason. If you process a transaction, it is your responsibility to verify that the transaction was successfully processed.
d) You understand that SITTER.LIVE uses the SITTER.LIVE API (application programming interfaces) to run payments for the Website and Service that the SITTER.LIVE API is subject to change at any time and such changes may adversely affect the Website and/or Service. You understand and agree to not hold SITTER.LIVE liable for any adverse effects to your SITTER.LIVE account and/or your SITTER.LIVE account as result of any actions or inactions on the part of SITTER.LIVE.
e) You must not process stolen credit cards, or unauthorized credit cards through SITTER.LIVE and/or your SITTER.LIVE account.
The contents of the Website are protected by international copyright and trademark laws. The owner of the copyrights and trademarks, names, logos and service marks are SITTER.LIVE, its affiliates or other third party licensors. Except as stated herein, none of the contents of the Website may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of SITTER.LIVE.
Owners of copyrights or their agents that believe any content on this Website infringes upon said copyrights will submit a notice pursuant to the Digital Millennium Copyright Act (“DMCA”) to SITTER.LIVE immediately upon discovery. If you wish to file a takedown request via mail or by e-mail, please provide the following information as outlined by the DMCA to the contact information below.
The electronic or physical signature of the owner of the copyright or the person authorized to act on the owner’s behalf.
A description of the copyrighted work that you claim has been infringed and a description of the infringing activity.
Identification of the location where the original or an authorized copy of the copyrighted work exists.
Identification of the URL or other specific location on this Website where the material that you claim is infringing is located; you must include enough information to allow us to locate the material.
Your name, address, telephone number, and email address so that we may contact you.
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.
Any notices given pursuant to the DMCA shall be given to the designated agent via certified registered, United States mail sent return receipt to:
SITTER.LIVE, LLC
ATTN: DMCA Compliance Agent
2250 Perrysburg Holland Road
Suite G6
Maumee, Ohio 43537.
You assume all risks when using the Website and Services, including but not limited to all risks associated with interacting with Users of the Website whether it be online or offline, including any risks associated with permitting your child or children to drive in an automobile with Caregivers. SITTER.LIVE assumes no liability related to any transportation provided by Sitters or Caregivers and SITTER.LIVE does not control the condition, legality, safety, or suitability of any transportation provided by Sitters or Caregivers, regardless of whether the automobile or motor vehicle is owned by you. You agree to take all necessary precautions when interacting with other Users of the Website, whether it be online or offline, including satisfying yourself with any Caregiver’s credentials, drivers records, insurance policies, employment history, and/or permits sufficient to protect your child. SITTER.LIVE is not an owner or operator of automobiles or other transportation vehicles and does not own, resell, sell, furnish, provide, rent, re-rent, manage, or control any vehicles or transportation or travel services. SITTER.LIVE’s services are limited to facilitating the availability of the Services.
You agree to indemnify, defend and hold harmless SITTER.LIVE its officers, directors, employees, agents, licensors, suppliers and any third party information providers from and against all losses, expenses, damages and costs, including, but not limited to all attorneys’ fees charged to SITTER.LIVE, arising out of or relating to your Material; your use of, or inability to use, the Website; any violation of these Terms of Use by you or any other person accessing the Website on your behalf; your violation of any rights of another party, including any Users; your interactions with other Users; and your violation of any applicable laws, rules or regulations. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
If you have a dispute with one or more of the other Users of the Mobile App or Website, you release SITTER.LIVE (and our officers, directors, agents, subsidiaries, joint ventures and employees) from any claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.
Shall a conflict or contradiction exist between these Terms and any others which relate specifically to a particular section of the Website, the specific terms relevant that section shall prevail.
Any provision of this agreement found to be unenforceable will not void nor effect other provisions of the agreement.
Sitter.Live offers the following process to help you resolve a complaint or Dispute (as defined below) that you may have with SITTER.LIVE or the use of this Mobile App or Website.
Please read this section carefully. Our Customer Service Department, which you can reach at support@sitter.live.com or by Certified Mail at:
SITTER.LIVE, LLC
ATTN: Resolutions
2250 Perrysburg Holland Road
Suite G6
Maumee, Ohio 43537.
can help you resolve most of your concerns. If our Customer Service Department is unable to resolve your complaint or Dispute, you agree to take the following steps to resolve any Dispute you may have with us.
You must first try to resolve any complaint or Dispute with us through our Notice of Dispute process. You begin by submitting a “Notice of Dispute” with any supporting documents or other information by Certified U.S. Mail to:
SITTER.LIVE, LLC
ATTN: Resolutions
2250 Perrysburg Holland Road
Suite G6
Maumee, Ohio 43537
A “Notice of Dispute” is a written form in which you provide your name, address, contact information, email address, the facts regarding your Dispute, and the relief you are requesting from us. Once we receive your Notice of Dispute, you and we will attempt to resolve any Dispute through informal negotiation within forty-five (45) days from the date the Notice of Dispute is received by us. If an agreement cannot be reached within forty-five (45) days of receipt of the Notice of Dispute, you or we may initiate an arbitration proceeding or small claims action as described below.
You agree that the term “Dispute” in these Terms of Use will have the broadest meaning possible. It applies to any dispute, action, or other controversy between you and us relating to the Website, the Services, the Terms of Use (or any breach thereof) – whether in contract, warranty, tort, laws or regulation. The term also applies to any dispute over the validity, enforceability, or scope of this arbitration provision.
If your Dispute is not resolved to your satisfaction within 45 days from when we received your Notice of Dispute, you and we agree to arbitrate all Disputes between us. As we explain below, you and we may also have the right to bring an individual action before a Small Claims Court for certain claims. You agree that arbitration or a small claims action will be your sole and exclusive remedy to resolve any dispute with us. The Federal Arbitration Act applies to this Agreement.
By agreeing to arbitrate, you are giving up the right to litigate (or participate in as a party or class member) any and all Disputes in a court before a judge or jury (except Small Claims Court). Instead, a neutral arbitrator will resolve all Disputes.
To read more about arbitration, visit www.adr.org. The American Arbitration Association (“AAA”) will conduct any arbitration under its Consumer Arbitration Rules in effect at that time. You can review the Consumer Arbitration Rules here https://www.adr.org. You may begin an arbitration with us by completing a Demand for Arbitration form, available by clicking here https://www.adr.org. The completed form(s) should be returned directly to the AAA. The AAA will assign someone to manage your case. You will be contacted with instructions for continuing the arbitration process. Be sure to keep a copy of everything you send to the administrator of your arbitration or us. If, for any reason, the AAA is unavailable, the parties shall mutually select another arbitration forum which will be governed by the AAA Consumer Arbitration Rules. The AAA rules will determine whether the arbitration will take place through written submissions by you and us, by telephone, or in person.
Any proceedings to resolve or litigate any Dispute in any forum will be conducted solely on an individual basis. Class arbitrations, class actions, private attorney general actions, consolidation of your Dispute with other arbitrations, or any other proceeding in which either party acts or proposes to act in a representative capacity or as a private attorney general are not permitted and are waived by you, and an arbitrator will have no jurisdiction to hear such claims. If a court or arbitrator finds that the class action waiver in this section is unenforceable as to all or some parts of a Dispute, then the class action waiver will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of this Dispute resolution section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.
If you initiate an arbitration with the AAA, we will promptly reimburse you for any standard filing fee you may have been required to pay by the AAA, once you have notified us in writing and provided a copy of the arbitration demand. However, if we are the prevailing party in the arbitration, we will be entitled to seek and recover our attorneys’ fees and costs, subject to the arbitrator’s determination and applicable law.
You may also litigate any Dispute in Small Claims Court in the County of Lucas, Ohio, if the Dispute meets all requirements to be heard in the small claims court. You can learn more about the Small Claims Court in the County of Lucas by searching the internet. However, if you initiate a Small Claims case, you are responsible for all of your court costs.
You agree that the laws of the State of Ohio govern this agreement and any claim or Dispute or issues arising from it, without regard to Ohio’s conflict of laws rules.
Unless you and we agree otherwise, in the event that the Agreement to arbitrate above is found not to apply to you or to a particular claim or Dispute as a result of a decision by the arbitrator or a court order, you agree that any Disputes or claims that you may have against us reside in and will be resolved by a state or federal court located in Lucas County in the State of Ohio and you agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.
Use of the Website and any claim relating to SITTER.LIVE shall be governed by the laws of the State of Ohio and litigated in the State of Ohio. Any disputes, actions, claims or causes of action arising out of or in connection with these Terms of Use or the Website shall be subject to the exclusive jurisdiction of the state and federal courts located in Ohio. The choice of law of and exclusive venue in Ohio apply to you regardless of where you are accessing the Website from, even if you are accessing the Website from outside of the United States of America.
The Terms of Use, together with any agreements or understandings presented upon registration or booking, represent the parties’ entire understanding relating to the use of the Website and supersedes any prior or contemporaneous, conflicting or additional, communications. SITTER.LIVE reserves the right to change these Terms of Use or policies relating to the Services at any time and from time to time, and such changes will be effective upon being posted herein. You should visit this page from time to time to review the then current Terms of Use because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages of the Website, which may be posted from time to time. Your continued use of the Services after any such changes and/or postings shall constitute your consent to such changes. If any provision of these Terms of Use is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.
You may not assign these Terms of Use without the prior written approval of SITTER.LIVE. Any purported assignment in violation of this section shall be void. SITTER.LIVE reserves the right to use Third Party Providers in the provision of the Services and/or the goods, service and/or Materials associated therewith. In the event of any litigation of any controversy or dispute arising out of or in connection with these Terms of Use, its interpretation, its performance, or the like, the prevailing party shall be awarded reasonable attorneys’ fees and expenses, court costs, and reasonable costs for expert and other witnesses attributable to the prosecution or defense of that controversy or dispute. Any and all rights not expressly granted herein are reserved by SITTER.LIVE.
Thank you for choosing Sitter.live for your caregiving needs. We know that payment processing is an important part of the caregiving experience, and we want to make it as seamless and transparent as possible for our users. We hope that you have found our payment process easy to use and understand, and that you will continue to trust us for all your caregiving needs. Thank you again for choosing Sitter.live.
If you have any questions regarding these terms or wish to contact us for any matter please contact us by Certified U.S. Mail at:
SITTER.LIVE, LLC
ATTN: Terms and Conditions
2250 Perrysburg Holland Road
Suite G6
Maumee, Ohio 43537.